Frequently Asked Questions
Get answers about Paylink’s products and services
No. We never take a percentage. Only M‑PESA charges apply. Our subscription is a fixed monthly fee.
You can be up and running in under 10 minutes! After signing up and providing your M‑PESA Daraja API credentials, you can start sending STK Push prompts immediately.
No problem! We provide a step‑by‑step guide to obtain your API keys from the Safaricom Developer Portal. It's a one‑time process.
Yes. We connect directly to your existing Till or Paybill. Funds go straight there – no holding account.
Yes. Create users with the Attendant role – they can trigger prompts linked to orders or deliveries without accessing sensitive business data.
The transaction will be marked as "Failed" in your dashboard. You can simply retry the prompt. Common reasons: insufficient funds or user cancellation.
You initiate the payment, eliminating customer errors. You get instant confirmation on your dashboard – no need to manually check SMSes.
Absolutely. We use SSL/TLS encryption, encrypt API credentials at rest, and comply with Kenyan data protection laws.
No. Our subscriptions are monthly. You can upgrade, downgrade, or cancel at any time.
Paylink Cloud is our web‑based platform with inventory management, customer records, analytics, and attendant accounts – suitable for most businesses. Paylink POS is a dedicated point‑of‑sale system for retail, designed for fast checkout, offline use, and direct hardware integration. Both include M‑PESA STK Push.
Yes! With Paylink Cloud, you can make your inventory public. A unique link is generated that you can share – customers see your products and prices, and you still initiate the payment via STK Push. It’s like a mini e‑commerce site, but you remain in control of the transaction.
No. Paylink is a business tool – we handle payments and inventory. Delivery arrangements are between you and your customer. We do not offer shipping or tracking services.
We offer custom payment integration services for Kenyan businesses with unique requirements. Contact our sales team to discuss your needs.
Not at all. While we have a dedicated POS for retail, our cloud platform serves many industries: hospitality, healthcare, salons, e‑commerce, logistics, and professional services. The features are designed to be adaptable.
Yes. Depending on your subscription tier, you can manage multiple businesses from a single Paylink Cloud account, each with its own settings, inventory, and attendants.
Still have questions?
Our support team is here to help you get the answers you need.
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